Pharmacy Sales Assistant
An interactive competency-based pathway built from the MINEFOP training reference framework. It prepares learners for customer service, authorised sales, professional communication, merchandising, stock management, digital tools and workplace integration in a pharmacy setting.
- Competencies
- 12
- Nominal duration
- 1,440 h
- Sub-units
- 38
This course develops pharmacy sales, customer-service and workplace-organisation competencies. It does not authorise a learner to diagnose, prescribe, alter a prescription, independently substitute a prescribed product or replace the professional judgement of a licensed pharmacist.
Competency pathway
The diagram presents the MINEFOP logigram logic in an original WESCO representation.
Accessible text version of the pathway
- Unit 1 - Position Yourself in Relation to the Occupation and Training (30 h)
- Unit 2 - Prevent Harm to Hygiene, Health, Safety, Physical Integrity and the Environment (40 h)
- Unit 3 - Build Interpersonal and Professional Relationships in the Workplace (60 h)
- Unit 4 - Welcome and Serve the Customer (60 h)
- Unit 5 - Apply Communication and Sales-Interview Techniques (90 h)
- Unit 6 - Help Set Up the Sales Area, Displays and Product-Presentation Supports (60 h)
- Unit 7 - Understand Product Ranges and Related Medical Knowledge (90 h)
- Unit 8 - Apply Sales, Customer-Guidance and Merchandising Techniques (100 h)
- Unit 9 - Understand the Pharmacy and Business Environment (60 h)
- Unit 10 - Use Digital Tools for Sales, Stock Management and Information Processing (90 h)
- Unit 11 - Enter Professional Life (40 h)
- Unit 12 - Integrate into the Workplace (720 h)
The 12 competency units
Each unit concludes with an integration activity and a 30-question quiz.
Downloadable workplace resources
WESCO templates to adapt, print or complete during practical activities.
18 resources available
Learner identification
Save your progress
This information links assessments, practical submissions and reports sent to WESCO to the correct learner.