WESCO Cameroon
The School of Trades
The School of Trades
Customer-Complaint Form
Unit 10 ยท Use fictional data during training
| Complaint ID | Date / time | ||
|---|---|---|---|
| Received by | Channel | ||
| Transaction reference | Customer contact (only when authorised) |
Facts reported
Verification and classification
| Records checked | Category | Immediate risk? |
|---|---|---|
| Service / transaction / stock / quality / safety / other | Yes / No |
Escalation and response
| Referred to | Action authorised | Customer informed by / at |
|---|---|---|
Closure and corrective action
| Outcome | Cause / learning | Corrective action and owner |
|---|---|---|