Customer-Reception Checklist

Unit 4 · Welcome and serve the customer

Learner / assessor details

Checklist

• Acknowledge the customer promptly and respectfully.
• Use clear English or the customer’s preferred available language.
• Protect privacy and invite a confidential conversation when needed.
• Identify the request without diagnosing or making clinical assumptions.
• Receive prescriptions carefully and refer them to the pharmacist.
• Manage the queue fairly, including priority situations defined by policy.
• Confirm the requested product using at least two identifiers.
• Explain only authorised service or use information.
• Refer urgent, clinical, regulatory or uncertain matters promptly.
• Close the interaction courteously and confirm the next step.

Comments and corrective action

WESCO learner resource. Adapt to the host pharmacy's authorised procedures. Do not record real patient data.