WESCO Cameroon
The School of Trades

Prescription Reception and Pharmacist-Referral Flow

Unit 4 · Use this guide for simulations and adapt it to the pharmacy’s authorised procedure

Workflow

Step	Sales-assistant action	Control
1. Receive	Accept the prescription carefully and protect confidentiality.	Do not interpret, alter or diagnose.
2. Identify	Confirm the customer and the immediate service request using approved questions.	Do not request unnecessary health data.
3. Refer	Present the prescription to the pharmacist or authorised person.	Urgent or unclear requests are prioritised according to procedure.
4. Select	After authorisation, select the exact product using name, strength, form, quantity and pack details.	Check integrity and expiry.
5. Verify	Complete the second check required by the pharmacy.	Any discrepancy returns to the pharmacist.
6. Handover	Handover only after pharmacist approval and give authorised service information.	Clinical counselling remains the pharmacist’s responsibility.

Stop and refer: illegible or altered prescription; uncertain product; dose or substitution question; suspected adverse effect; urgent symptoms; unusual request; regulatory uncertainty.