WESCO Cameroon
The School of Trades
The School of Trades
Professional Communication Phrases
Unit 5 · English phrases for customer service, teamwork and escalation
Customer reception
| Purpose | Suggested phrase |
|---|---|
| Welcome | Good morning. Welcome. How may I assist you? |
| Clarify | To make sure I understood correctly, you are asking for… |
| Privacy | We can continue this conversation in a more private area. |
| Wait | Thank you for waiting. The pharmacist will assist you shortly. |
| Refer | This question requires the pharmacist’s professional judgement. I will refer it now. |
| Uncertainty | I do not want to give you unverified information. Let me check with the authorised person. |
Team communication
| Situation | Suggested phrase |
|---|---|
| Reformulate an instruction | I understand that I should first…, then…, and report the result by… Is that correct? |
| Raise a discrepancy | I found a difference between the purchase order and delivery note. May we review it before signing? |
| Report an incident | At [time], I observed [fact]. I stopped [action], protected [person/product] and informed [role]. |
| Give feedback | I observed…, the effect was…, and I suggest… |