WESCO Cameroon
The School of Trades

Sales-Interview Checklist

Unit 5 · Communication and sales-interview techniques

Learner / assessor details

Name		Date
Unit / workplace		Observer

Checklist

Prepare the work area and approved information supports.
Welcome the customer and establish the purpose of the conversation.
Ask open and closed questions within professional scope.
Listen actively and reformulate the expressed need.
Refer clinical judgement and prescription questions to the pharmacist.
Present authorised options accurately and without pressure.
Make prices, conditions and limitations clear.
Confirm understanding and the customer’s decision.
Record the transaction or follow-up accurately.
Review the conversation and note one improvement.

Comments and corrective action

Observation	Action	Target date	Verified by